Returns & Refunds
14-day returns
You can return an eligible piece within 14 days of delivery. To qualify, it must be:
- unworn, unaltered and undamaged;
- returned with its original packaging and everything it came with;
- approved by us before you send it (see below).
What is final sale
Because these are made specifically for you, the following cannot be returned or refunded:
- custom pieces and commissions, including anything made from your sketch, photo or design;
- pieces made to a size, length or finish outside the options listed on the product page;
- pieces that have been resized, engraved or otherwise altered at your request;
- pieces priced above $1,000 that were quoted individually before purchase.
How to start a return
- Contact us within 14 days of delivery at sales@nuralet.com or on WhatsApp, with your order number and the reason.
- We confirm the return and send you the return address and instructions.
- Ship the piece back fully insured and with tracking. The customer pays the return shipping, and the piece is the customer’s responsibility until it reaches us.
Returns sent without our approval may be refused.
Refunds
Once the piece arrives and passes inspection, we refund it to your original payment method within 10 business days, less a 5% restocking fee. Neither the original shipping charge nor the cost of shipping the piece back is refunded. A piece that fails inspection is sent back to you at your cost.
Damaged, faulty or wrong items
If your piece arrives damaged, has a manufacturing fault, or is not what you ordered, contact us within 48 hours of delivery with photos. We repair, replace or refund it and cover shipping both ways - no restocking fee applies.
Cancellations
Pieces are made to order. You can cancel for a full refund until production starts - message us as soon as possible and we will confirm. Once production has begun, the order cannot be cancelled.
Chargebacks
If something is wrong with your order, please contact us first - we resolve it faster than a bank dispute can. If a chargeback is opened, we will share this policy and your order records with the payment provider.
Questions? Email sales@nuralet.com or message us on WhatsApp. See also our Shipping Policy, Returns & Refunds, Privacy Policy and Terms of Service.